At aihais.com, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and how to proceed with returns or refunds.

1. Returns
You have 3-7 days from the date of delivery to return an item for a refund. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase is required for all returns.

2. Non-Returnable Items
Certain items are non-returnable, including:

• Gift cards
• Items marked as “Final Sale” or “Clearance”

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be issued to your original payment method. Please allow 3-7 business days for the refund to appear in your account.

4. Return Shipping
Customers are responsible for paying the shipping costs for returning items, unless the return is due to an error on our part (such as receiving a defective or incorrect item). Return shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds for Defective or Damaged Products
If you receive a product that is defective or damaged, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including shipping costs.